FAQs
1. Orders & Payments
What payment methods do you accept?
We currently accept PayPal as our primary payment method. PayPal allows secure transactions using your PayPal balance, bank account, or credit/debit card.
Can I pay without a PayPal account?
Yes! You can still checkout with PayPal without an account. Simply choose “Pay with Debit or Credit Card” at the PayPal login page.
Is my payment secure?
Absolutely! All payments are processed through PayPal’s secure system, ensuring your details are protected with encryption and fraud prevention measures.
Can I modify or cancel my order after placing it?
Since we work with an on-demand printing partner, orders are processed quickly. If you need to cancel or modify your order, please contact us at [insert support email] within 12 hours of placing your order. After that, changes may not be possible.
2. Shipping & Delivery
When will I get my order?
Orders are typically processed within 3–7 days, after which they are shipped. Estimated shipping times:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where do you ship from?
We work with a print-on-demand fulfillment company with facilities worldwide. Your order will be shipped from the location that can fulfill it most efficiently.
Do you offer international shipping?
Yes! We ship worldwide. Please note that international orders may be subject to customs fees.
Will I be charged customs for my order?
An additional customs and tax fee can apply for international orders. This fee is assessed by your local customs office and is not under our control.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link. If you haven’t received it, check your spam folder or contact us at [insert support email].
My order should be here by now, but I haven’t received it. What should I do?
Before reaching out, please:
Check your shipping confirmation email for any address errors.
Ask your local post office if they have your package.
Check with neighbors in case it was delivered to them by mistake.
If none of these solve the issue, email us at [insert support email] with your order number, and we’ll help you out.
3. Returns & Refunds
What is your return policy?
We do not offer returns or exchanges, as all items are made to order. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order.
What if I receive the wrong or damaged item?
We’re so sorry! If you received a wrong or damaged item, please email [insert support email] with:
Your order number
Photos of the item and packaging
We will work on a replacement or refund for you.
Can I exchange an item for a different size or color?
At this time, we don’t offer size or color exchanges. Please check the size guide before placing your order.
Do you offer refunds?
Refunds are only issued for incorrect or damaged items. If applicable, please email us at [insert support email] with details.
4. Product & Care Instructions
What materials are used for the tote bags?
Our tote bags are 100% polyester, featuring an all-over print design with durable stitching and reinforced handles.
How do I care for my tote bag?
To keep your tote bag in great condition:
Hand wash or use a gentle machine cycle with cold water.
Avoid bleach or harsh detergents.
Air dry to prevent shrinkage.
5. Contact & Support
How can I contact you?
For any questions, email us at [insert support email]. We typically respond within 24–48 hours.
Do you have a physical store?
No, we are an online store and do not have a physical location.