At MandaVibes, we want you to love your purchase! If you are not completely satisfied with your order, we’re here to help. Please read our return and refund policy carefully.

1. Return Eligibility

Since all our products are made to order, we only accept returns or refunds in the following cases:

✔️ The item arrived damaged or defective
✔️ You received the wrong item or incorrect order

Unfortunately, we do not accept returns or refunds for:

❌ Buyer’s remorse or change of mind
❌ Incorrect size or color selected by the customer (please check the size chart before ordering)
❌ Custom or personalized items

2. Reporting an Issue

If your order arrived damaged, defective, or incorrect, please contact us within 7 days of receiving your order at [Your Email] with the following details:

📸 A photo of the item showing the issue
📦 Your order number
📝 A brief description of the problem

Our team will review your request and respond within 2-3 business days.

3. Refunds & Replacements

• If your claim is approved, we will offer either:
  ✅ A replacement of the same item at no additional cost
  ✅ A refund to your original payment method

• Refunds typically take 5-10 business days to process, depending on your bank.

4. Cancellations & Order Changes

• Since we process orders quickly, we can only cancel or modify an order within the first 12 hours after purchase.
• After 12 hours, the order is sent to production and cannot be changed.

5. Contact Us

If you have any questions, feel free to reach out to us at:

📩 Email: [Your Email]
📞 Phone: [Your Contact Number] (if applicable)

We appreciate your understanding and support! Thank you for shopping with MandaVibes.